Frequently Asked Questions

Frequently Asked Question

We’ve compiled a list of the questions we get asked the most often. To jump to the section you’re most interested in, simply click on one of the links directly below.

What is is the club of professional graphics where, as a member, you have the benefit of downloading design templates for Adobe Photoshop PSD, Adobe Illustrator EPS, Power Point, Word and many other digital formats for your projects!

What type of currency is required to activate your membership or download individual files in Digital316?

All prices in Digital316 are displayed in American dollars (USD).

How will service provided by be charged?

At the moment, Digital316 only uses the services of PayPal and Stripe online payments.

Which credit card can I use?

You can use Visa, MasterCard, American Express and Discover. You can also use your debit card, but it must have one of the major credit card logos.

When my membership cycle is over, do I have to pay again with my PayPal account?

No, your membership will give you access for 1 year starting the day of activation and it will NOT be automatically renewed. Once the cycle of 365 days expired you’ll have to manually renew your account or contact us to renew it for you.

I live outside of the United States but I’d like to activate an account with Digital316

To activate an account outside of the USA we use the services of a company called PayPal. This company transfers funds from your credit or debit card from your currency to dollars.

I don’t want to buy a membership but I would like to download templates. Can I download them individually?

Of course! If you think having a membership with is not what you want to do at the moment, you can download any of our templates or stills for each of its individual cost.

Will I loose access to download the templates if I cancel before my membership ends?

Yes, by canceling your account before the agreed time, you will loose access to all downloads. We recommend that you wait to finish your membership cycle before canceling to enjoy the benefits that you will have as an member. Due to the nature of the product, does not offer reimbursements for cancelations

I recently opened a Premium Account but I did not received an e-mail with the password. Why?

Most of the time the activation e-mail is received instantly. If you have not received it within 2 minutes, wait another 3-6 minutes to receive the e-mail. This is the average timeframe in which some e-mail providers, such as Yahoo, Gmail, Hotmail or others, take to receive it.

I have been waiting for over 10 minutes for the activation e-mail but I can’t see it in my e-mail account. What is the problem?

If you don’t see the activation e-mail, it is possible that your e-mail account has a SPAM filter. Check your SPAM folder to make sure the e-mail is in there. If you still have no received the activation e-mail and it is not in your SPAM folder, send us an e-mail at or fill out this form as soon as possible.

Do the templates include the Type Fonts with the downloads?

No, none of the templates include the fonts for download because we are not legally able to do so. We include links to sites where you can download them into your computer.

What kind of computer do I need to edit the templates? Mac or PC?

You can use any of the 2, the templates can be edited in a Mac or PC’s as long as each computer has versions of the programs required to edit templates.

I don’t have these programs installed in my computer. Can I edit the templates any other way?

Yes! The only way of editing the templates is to use a computer that has these programs installed, without these programs you cannot edit the templates. The good news is that you can access your membership from any computer connected to the internet, you could connect to our site and download templates from a computer that has any of the programs we commonly use.

Do I need a special program to open and edit the templates I got from

Yes, you will need a copy of ©Adobe Photoshop or ©Adobe Illustrator programs in the computer you’ll be using to edit the templates. Please check the description on each file before downloading or purchasing and individual file. Your membership does not include any software as par of your benefits.

The color of the template is different in different monitors. Why?

Yes, you will need a copy of ©Adobe Photoshop or ©Adobe Illustrator programs in the computer you’ll be using to edit the templates. Please check the description on each file before downloading or purchasing and individual file. Your membership does not include any software as par of your benefits.

What resolution are the templates in?

Print templates are set to 300 DPI and a CMYK color mode. Web files are set to 72 DPI and RGB, if you have any questions please feel free to send us an email. Again, please read the description of the file you are about to download before purchasing.

Which format are the templates in?

Most of our templates are in PSD ©Adobe Photoshop format, others in ©Adobe Illustrator, ©Adobe InDesign,  ©Microsoft PowerPoint or Word.

My account was blocked. Why?

Our security system will block any “username” or “e-mail” after 4 failed login attempts. As a security measure, you must wait 2 hours to attempt login again. If after these 2 hours you continue to have problems with your username and password, the systems will block you for 24 hours. We recommend that you save your username and password in a safe place and write them exactly the same in the login boxes to avoid being blocked. For any problems with a blocked account, you will need to contat as soon as possible and ask for assistance.

How often does update its designs?

Digital316 introduces 3 to 5 new designs monthly to all its premium members.

Can i use Photoshop Elements?

Unfortunately, our templates will not work with Photoshop Elements. Photoshop Elements is a consumer product. It’s made for users who don’t need as many features and complex options. It has a simpler design, guided workflows, and an organizer to help you manage your files.

  • Photoshop Elements does not support the following color modes: Duotone, CMYK, Lab, Multichannel
  • Photoshop Elements does not have a Channels panel. Nor does it have the Channel MixerAdjustment/Enhancement.
  • Photoshop Elements does not fully support Smart Objects. While you can open files that already have Smart Object layers, you cannot create Smart Objects nor open the files embedded as Smart Objects.

For more information on the differences please read this link from Adobe.